I don’t know my heat pump’s brand — can you still help?

Absolutely. We identify the make/model from the data plate/controller and follow the correct diagnostic procedure.

Can you optimise timers for off-peak or solar PV?

Yes. We configure schedules/modes so heating occurs on off-peak tariffs or when your solar PV is generating.

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Workmanship Guaranteed

Licensed & Insured

Upfront Fair Pricing

Finance Available

Electron Heat Pump Repairs & Servicing Gold Coast

We repair “Electron”-supplied heat pump hot water systems (all major brands)

If your “Electron” heat pump hot water system is lukewarm, leaking at the PTR, throwing error codes, running constantly, or making fan/compressor noise, Todd’s Plumbing & Electrical can help. “Electron” is a retailer/installer — the unit at your place will be an OEM like Stiebel Eltron, Rinnai, Thermann, Sanden, Reclaim, iStore, Enviroheat and others. We diagnose and repair the actual brand/model quickly and correctly.

📞 Call 0482 080 423 for fast help — or request a quick quote online.

Why choose Todd’s

All OEMs covered — Stiebel Eltron (WWK/SHP-O), Rinnai Enviroflo, Thermann, Sanden CO₂, Reclaim CO₂, iStore, Enviroheat and more.
Dual-trade techs — licensed plumbers + electricians in one visit.
Warranty-aware — we follow each manufacturer’s service procedures to keep warranties intact.
Fast local response — Gold Coast family business with 20+ years in hot water.

Common issues we fix (for “Electron” heat pump installs)

No hot water / lukewarm – sensor/thermostat faults, compressor not engaging, airflow restriction/iced coil, low refrigerant, timer/off-peak configuration.
PTR / relief valve dripping – occasional discharge is normal; constant flow indicates pressure/temperature problems or a worn valve — test/replace and confirm pressures.
Unit runs constantly / short cycles – dirty/iced evaporator, blocked airflow, controller/PCB or sensor errors, cold-weather behaviour.
Noise & vibration – fan bearing wear, debris, loose mounts, or compressor issues.
Error / fault codes – brand-specific codes (e.g., Stiebel E1–E7; Rinnai/Rheem/Thermann variants; Sanden CO₂ codes). We read codes, ohm-test sensors, check wiring/PCB and repair to spec.
High power use – booster overuse, dirty coil, scale, mis-set timers/modes; we optimise for off-peak/PV.

Our repair & service process

Identify the OEM (make/model) and read fault history.
Diagnostics — electrical tests, thermistor resistances, coil/airflow inspection, valve & safety checks.
Clear quote — options and parts explained before work.
Repair — genuine/compatible parts; no shortcuts.
Commissioning — verify temps/pressures, defrost, timers (off-peak/PV).
Care tips — airflow clearance, settings to cut bills.

Repairs Guide

Diagnostic & quote
Sensor/PCB/element repairs
PTR valve replacement & safety test
Annual preventative service
Major components or retrofit to a new heat pump — quoted after inspection
Final price depends on model condition, parts availability and site access.

Areas We Service

We provide Saxon heat pump repair and servicing throughout the Gold Coast & throughout SEQ, including:
Southport, Labrador, Arundel, Parkwood, Helensvale, Hope Island, Coomera, Pimpama, Runaway Bay, Biggera Waters, Benowa, Bundall, Broadbeach, Mermaid Waters, Burleigh Heads, Burleigh Waters, Varsity Lakes, Robina, Carrara, Nerang, Mudgeeraba, Elanora, and Palm Beach.

Wherever you are on the Gold Coast — we’re nearby and ready to help.

Get your hot water back today

📞 Call Todd's Now: 0482 080 423

Cold showers or cryptic error codes? Our licensed team will diagnose, repair and optimise your Electron-supplied heat pump fast.

Same day service
All brands and models serviced
Upfront fair pricing
20+ years local experience
Fully licensed and insured
Workmanship guaranteed

Todd's plumbers and electricians are qualified and licensed experts in all aspects of heat pump repairs.

If it can't be fixed we can supply a new system from as little as $24 a week

FAQs

Do you “repair Electron heat pumps”?

Yes — in practice this means we repair the underlying OEM that Electron installed (e.g., Stiebel, Rinnai, Thermann, Sanden, Reclaim, iStore). We identify your make/model on arrival and fix it to factory procedures.

I don’t know my unit’s brand — is that a problem?

Not at all. We’ll identify it from the data plate/controller and proceed with the correct diagnostic flow.

The PTR valve is always dripping — normal?

A small discharge during heating can be normal; constant flow usually points to pressure/temperature issues or a worn valve. We test, replace and set pressure-limiting as required.