Workmanship Guaranteed
Licensed & Insured
Upfront Fair Pricing
Finance Available
Emergency Heat Pump Repair Available 24/7
If your heat-pump hot water unit drones at night, flashes mystery codes, or never gets past “lukewarm,” it’s not doing its job. From HOTA / Evandale Lake and the Gold Coast Turf Club to Upton Street trade units and the canal edges towards Sorrento, Todd’s Plumbing & Electrical finds the fault and fixes it properly—often the same day.
Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423
Tri-trade in one visit — plumber + electrician + refrigeration tech together
Instrumented diagnosis — airflow, coil temps, electrics, water-side flow; we measure, not guess
Fixed price up-front — you approve before the work starts
Keep-you-going options — element-only mode (if fitted) or a temporary hot water unit while parts arrive
Strata & commercial friendly — lifts, loading bays and access paperwork handled; neat, quiet, tidy
River air + salt haze near Sorrento/Bundall Waters → matted coils, noisy fans, corroded fixings.
Event-night power blips around Aquis Park → controller clocks drift; units miss the off-peak window.
Warm plant rooms in mixed-use buildings → poor make-up air confuses defrost logic.
Tempering/NRV valve issues in older duplexes → “only warm” taps even when storage is hot.
RCD trips / buzzing relays → weak capacitors, moisture in control boxes, or the classic gecko/ant surprise.
Symptoms: night drone + lukewarm showers + occasional “ice” icon.
Findings: The isolated was switching off and not coming back on.
Fix: We replaced the isolator with a new one..
Result: quiet running and steady ~55–60 °C storage without overnight thrash.
Air side — coil condition, fan speed/amperage, airflow path, defrost behaviour
Refrigeration side — discharge/suction temps (non-invasive), start/run capacitors, vibration/noise clues
Electrical — supply quality, RCD operation, element/compressor draw, controller clock/program
Water side — inlet pressure, tempering valve performance, non-return, leaks, anode (where applicable)
Proof — outlet & storage temps + recovery time with photos/notes for strata or warranty
Repair when the tank is sound and the fault is a component (sensor, fan, cap, valve, element).
Replace when the cylinder is corroded, the compressor keeps faulting, or parts are obsolete. We’ll size a new heat pump to your household/tariff, install it, remove the old unit, and register warranties.
Stiebel Eltron (WWK) • Rheem (Ambiheat/HDc) • Rinnai • Sanden Eco • Reclaim Energy • iStore • Chromagen • Thermann • Dux Airoheat • Quantum (older)
Photo of the unit’s rating/serial label
Any fault codes or flashing icons noted
Active leak? Turn off the isolation valve
Tripping? Leave the HWS breaker off until we arrive
Call 0482 080 423 or text your unit-label photo with a one-liner about the fault. We’ll confirm a time window and what to expect.
Yes—bookings, SWMS and access are part of our routine. We keep noise and mess to a minimum.
Power blips often shift the controller clock. We correct timers, confirm draw and recalibrate sensors.
No. That points to airflow/defrost issues or a weak fan capacitor. We clean the coil, test the fan and verify defrost.
Leave it off. Trips can indicate moisture, a failing element/capacitor or board issues. We test safely and isolate the culprit.
Often yes: enable element-only mode (if fitted) or install a temporary hot water unit.
Same day service at no extra cost
All brands, makes and models
Get hot water today
Over 20 years in business
Solar accredited plumbers & elecricians
Fully insured
We have honesty & integrity
We carry temporary hot water systems so if for any reason it cant be fixed on the day you can get hot water now!