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Heat Pump Hot Water Repairs Burleigh Heads — One Team, Every Skill You Need

Emergency Heat Pump Repair Available 24/7

If your heat-pump hot water unit drones through the night, flashes mystery codes, or can’t get past lukewarm, it’s wasting power and patience. Todd’s Plumbing & Electrical repairs heat-pump hot water systems across Burleigh Heads & Burleigh Waters — from James Street and The Esplanade to Burleigh Hill, Stockland Burleigh, Koala Park, Reedy Creek Rd and West Burleigh — and we often get hot water back the same day.

Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423

Why Burleigh trusts us (the short version)

  • Tri-trade crew in one visit — plumber + electrician + refrigeration tech together

  • Instrumented diagnosis — airflow, coil temps, electrics, water-side flow (we measure, we don’t guess)

  • Fixed price up front — you approve before work starts

  • Keep-you-going options — element-only mode (if fitted) or a temporary hot water unit while parts arrive

  • Strata-friendly: lift bookings, SWMS, tidy balcony work along The Esplanade

Burleigh field notes (what really causes trouble here)

  • Sea haze + onshore wind near Burleigh Pavilion/The Esplanade mats evaporator coils → noisy fans, long run times, icing.

  • Event-night power blips shift controller clocks → unit misses off-peak window; mornings stay lukewarm.

  • Warm plant cupboards & balcony alcoves reduce make-up air → confused defrost cycles.

  • Tempering/NRV valve drift in older duplexes off West Burleigh Rd → safe temps set too low at the tap.

  • Pests & moisture in control boxes (classic SEQ) → intermittent RCD trips and buzzing relays.

We come set for balcony units, tight side paths, high-rise service corridors and steep driveway access near the headland.

Mini case study — apartments off The Esplanade in Burleigh Heads

Symptoms: hot water sometimes but very inconsistent.
Findings: The solar accredted electrician ran tests and found the circuit breaker was tripping.
Fix: We replaced the thermostat and element.
Result: quiet running and steady ~55–60 °C storage without overnight thrash.

What we test (and prove before we leave)

  • Air side — coil condition, fan speed/amperage, airflow path, defrost behaviour

  • Refrigeration side — discharge/suction temps (non-invasive), start/run capacitors, vibration/noise clues

  • Electrical — supply quality, RCD behaviour, element/compressor draw, controller clock/program

  • Water side — inlet pressure, tempering valve performance, non-return, leaks, anode (where applicable)

  • Proof — outlet & storage temps and recovery time, with photo notes for strata/warranty

Same-day fixes we often complete

Coil clean & drain clear • fan motors & capacitors • tank/coil thermistors • tempering & non-return valves • element & thermostat (where fitted) • controller re-programming • corroded unions & seals
Control boards and compressors are typically order-only; we set a safe temporary plan meanwhile.

Repair vs replace — straight talk

  • Repair when the tank is sound and the fault is a component (sensor, fan, cap, valve, element).

  • Replace when the cylinder is corroded, the compressor keeps faulting, or parts are obsolete. We’ll size a new heat pump to your household/tariff, install it, remove the old unit, and register warranties.

Brands we service in Bundall

Stiebel Eltron (WWK) • Rheem (Ambiheat/HDc) • Rinnai • Sanden Eco • Reclaim Energy • iStore • Chromagen • Thermann • Dux Airoheat • Quantum (older)

Quick pre-visit checklist (speeds things up)

  • Photo of the unit’s rating/serial label

  • Any fault codes or flashing icons

  • Active leak? Turn off the isolation valve near the tank

  • Tripping? Leave the HWS breaker off until we arrive

Access handled without fuss

Lift bookings near Oceans/Light Rail corridor, balcony units on Old Burleigh Rd, shared driveways toward Koala Park — we liaise with managers, protect surfaces and keep common areas clean.

Areas we cover from Burleigh Heads

Book a repair

📞 Call Todd's Now: 0482 080 423

Call 0482 080 423 or text your unit-label photo with a one-liner about the fault. We’ll confirm a time window and what to expect.

If it can't be fixed we can supply a new system from as little as $24 a week

Burleigh Heat Pump FAQs

Will balcony repairs be noisy?

We plan quiet hours, isolate rattles and keep coil cleaning short. Most fixes (capacitors/sensors) are low-noise.

Why is water only warm after big event nights?

Brief outages can shift the controller clock so the unit misses off-peak. We correct timers, verify compressor/element draw and recalibrate sensors.

Defrost water is dripping onto my balcony — normal?

Some drip is normal during defrost, but constant overflow points to a blocked drain or icing from poor airflow. We clean the coil and clear drains.

RCD keeps tripping — keep resetting?

Leave it off. Trips usually mean moisture, a failing element/capacitor or a board fault. We test safely and isolate the culprit.

Parts on order — can we keep hot water?

Often yes: element-only mode (if fitted) or a temporary hot water unit until parts arrive.

We repair and service all heat pump brands

Finance Available


Your Trusted Local Solar Accredited Plumbers, Electricians & Gas Fitters For Over Two Decades

  • Same day service at no extra cost

  • All brands, makes and models

  • Get hot water today

  • Over 20 years in business

  • Solar accredited plumbers & elecricians

  • Fully insured

  • We have honesty & integrity

We carry temporary hot water systems so if for any reason it cant be fixed on the day you can get hot water now!

Five Star Service!

Hot Water System Repairs & Replacement Experts

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Submit your details or call 0482 080 423

Head Office

1/28 central Park Avenue, Ashmore, Qld, 4214

0482 080 423

1300 609 606

QBCC: 1126780

Electrical License Number: 71053

We accept cash, direct deposits, and all major CC's