Water is only warm after grey or windy days — related?

Often yes. If the controller clock drifts or the coil/tank sensor reads incorrectly, recovery slips. We correct timers, verify compressor/element draw and replace out-of-spec sensors.

Parts on order — will we still have hot water?

Usually yes. Where fitted we can enable element-only mode, or we will install a temporary hot water unit until parts arrive.

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Heat Pump Hot Water Repairs Burleigh Waters — One Team, Every Skill

Emergency Heat Pump Repair Available 24/7

Lukewarm showers, a unit that drones at night, or fault codes that pop up then vanish — classic heat-pump headaches in Burleigh Waters. From the canal pockets off Christine Ave and Bermuda St to TreeTops, Lake Heron/Lake Orr edges and the Miami border, Todd’s Plumbing & Electrical finds the fault and fixes it properly — often the same day.

Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423

Why locals pick us (short + quotable)

Tri-trade crew in one visit — plumber + electrician + refrigeration tech together
Instrumented diagnosis — airflow, coil temps/pressures (non-invasive), electrics, water-side flow
Fixed price up front — you approve before we touch a screw
Keep-you-going options — enable element-only mode (if fitted) or install a temporary hot water unit while parts arrive
Strata/duplex friendly: access, SWMS, tidy work in narrow side yards and canal-side balconies

Burleigh Waters field notes (why units struggle here)

Canal humidity + wind in side yards → evaporator coils matt over, fans get noisy, defrost cycles drag.
Semi-enclosed alcoves along boundary fences reduce make-up air → warm recirculating air confuses defrost logic.
Power blips around Bermuda St/Christine Ave works shift controller clocks → unit misses the off-peak window; mornings stay lukewarm.
Tempering/NRV valve drift in older duplexes → “safe” outlet temps set too low or unstable mixing at taps.
Pests & moisture in control boxes (very SEQ) → intermittent RCD trips, buzzing relays, random codes.

We plan access for long driveways, tight side paths and low eaves typical of canal estates.

Mini case study — near TreeTops, canal-side in Burleigh Waters

Symptoms: Night drone, “ice” icon after windy days, only-warm evening showers.
Findings: Salt-fluff on the coil, weak fan capacitor, tank thermistor ~12 °C out, controller clock 35 mins slow after an outage.
Fix: Coil clean, new capacitor + sensor, timer corrected, defrost verified, tempering valve reset.
Result: quiet operation and steady ~55–60 °C storage without overnight thrash.

What we test (and prove before we leave)

Air side — coil condition, fan speed/amperage, airflow path, defrost behaviour
Refrigeration side — discharge/suction temps (non-invasive), start/run capacitors, vibration/noise clues
Electrical — supply quality, RCD behaviour, controller clock/program, element/compressor draw
Water side — inlet pressure, tempering valve performance, non-return, leaks, anode (where applicable)
Proof — outlet & storage temps plus recovery time, with photo notes for strata/warranty

Same-day fixes we often complete

Coil clean & drain clear • fan motors & capacitors • tank/coil thermistors • tempering & non-return valves • element & thermostat (where fitted) • controller re-programming • corroded unions & seals
Control boards and compressors are typically order-only; we set a safe temporary plan meanwhile.

Repair vs replace — straight talk

Repair when the tank is sound and the failure is a part (sensor, fan, capacitor, valve, element).
Replace when the cylinder is corroded, compressors keep faulting, or parts are obsolete. We’ll size a new heat pump to your household/tariff, install it, remove the old unit and register warranties.

Brands we service in Bundall

Stiebel Eltron (WWK) • Rheem (Ambiheat/HDc) • Rinnai • Sanden Eco • Reclaim Energy • iStore • Chromagen • Thermann • Dux Airoheat • Quantum (older)

Quick pre-visit checklist (speeds things up)

Photo of the unit’s rating/serial label
Any fault codes or flashing icons
Active leak? Turn off the isolation valve near the tank
Tripping? Leave the HWS breaker off until we arrive

Access handled, no fuss

Shared driveways off Christine Ave, narrow canal-side paths, balcony units — we liaise with managers where needed, protect surfaces and keep common areas clean.

Areas we cover from Burleigh Waters

Burleigh Waters • Burleigh Heads • Miami • Varsity Lakes • Reedy Creek • Mermaid Waters • West Burleigh

Book a repair

📞 Call Todd's Now: 0482 080 423

Call 0482 080 423 or text your unit-label photo with a one-liner about the fault. We’ll confirm a time window and what to expect.

If it can't be fixed we can supply a new system from as little as $24 a week

Burleigh Waters Heat Pump FAQs

The unit hums all night — normal?

No. That usually means a clogged coil or weak fan capacitor. We clean the coil, test the fan/cap and verify defrost so it runs quietly.

Water is only warm after grey/windy days — related?

Often. If the controller clock drifts or the coil/tank sensor lies, recovery slips. We correct timers, verify draw and replace out-of-spec sensors.