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Emergency Heat Pump Repair Available 24/7
New-build alcoves, compact side yards and wind off the Coomera River can make heat-pump hot water units work harder than they should. If yours drones at night, flashes mystery codes or only reaches “warm”, Todd’s Plumbing & Electrical finds the fault and fixes it properly — plumbing, electrical and refrigeration in one visit. We service Coomera, Upper Coomera and Coomera Waters — around Foxwell Rd, Westfield Coomera, Dreamworld, Finnegan Way, and the canal pockets — with same-day help often possible.
Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423
One crew, all trades: licensed plumber + electrician + refrigeration tech
Measured diagnosis: airflow, coil temps, electrics, water-side flow — no guesswork
Fixed price up front — you approve before work starts
Keep-you-going options: enable element-only mode (if fitted) or install a temporary hot water unit
Estate/strata-friendly: lift bookings, access paperwork, tidy work in townhouses and duplexes
Alcove installs recirculating warm air (common behind garages) → confused defrost, long run times.
Construction dust + wind from the corridor mats coils → fans get loud, efficiency drops.
Brief power blips near shopping/rail works shift controller clocks → unit misses off-peak; mornings stay lukewarm.
Builder-grade tempering/NRV valves drift early → storage is hot but taps feel tepid.
Pests & moisture in outdoor control boxes (very SEQ) → intermittent RCD trips, buzzing relays, “ghost” codes.
Two-storey pipe runs → outlet feels slow to heat; we set valves correctly and verify recovery, not just storage temp.
Symptoms: The client consistently produced only luke warm water.
Findings: We tested all potential issues and in this case the issue was a faulty tempering valve.
Fix: Replaced the tempering valve.
Outcome: quiet operation and steady ~55–60 °C.
Air & refrigeration — coil state, fan speed/amperage, airflow path, non-invasive discharge/suction temps, start/run capacitors, vibration/noise
Electrical — supply quality, RCD behaviour, relay/element or compressor draw, controller clock/program integrity
Plumbing — inlet pressure, tempering valve + non-return performance, leaks, anode (where applicable)
Proof — outlet & storage temps + recovery time, with photo notes for owners/strata
Repair when the tank is sound and the failure is a component (sensor, fan, capacitor, valve, element).
Replace when the cylinder is corroded, compressors keep faulting, or parts are obsolete. We’ll specify a new heat pump sized to your household and tariff, install it, remove the old unit and register warranties.
Stiebel Eltron (WWK) • Rheem (Ambiheat/HDc) • Rinnai • Sanden Eco • Reclaim Energy • iStore • Chromagen • Thermann • Dux Airoheat • Quantum (older)
Photo of the unit’s rating/serial label
Any fault codes or flashing icons
Active leak? Turn off the isolation valve
Tripping? Leave the HWS breaker off until we arrive
Call 0482 080 423 or text your unit-label photo with a one-liner about the fault. We’ll confirm a time window and what to expect.
Usually, yes. We clean the coil, fix fan/cap issues and add anti-vibration isolation where needed so resonance doesn’t telegraph through the slab.
Often. A short outage can shift the controller clock so it misses off-peak. We correct timers, verify draw and recalibrate sensors.
Leave it off. Trips point to moisture, a failing element/capacitor or a board fault. We test safely and isolate the culprit.
Commonly a tempering valve mixing too cold. We test/replace and set a safe, steady outlet temperature.
Usually yes: element-only mode (if fitted) or a temporary hot water unit until parts arrive.
Same day service at no extra cost
All brands, makes and models
Get hot water today
Over 20 years in business
Solar accredited plumbers & elecricians
Fully insured
We have honesty & integrity
We carry temporary hot water systems so if for any reason it cant be fixed on the day you can get hot water now!