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Emergency Heat Pump Repair Available 24/7
Between The Pines, Pine Lake, sea breeze off Tallebudgera Creek and leaf litter from hillside streets, Elanora can be tough on heat-pump hot water units. If yours drones at night, flashes mystery icons or never climbs past “warm,” Todd’s Plumbing & Electrical will find the fault and fix it properly — plumbing, electrical and refrigeration in a single visit. Same-day help is often possible.
Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423
Tri-trade crew: licensed plumber + electrician + refrigeration tech together
Measured diagnostics (no guesswork): airflow, coil temps (non-invasive), electrics, water-side flow
Fixed price up front — you approve before tools come out
Keep-you-going options — enable element-only mode (if fitted) or install a temporary hot water unit
Strata/duplex friendly around Guineas Creek Rd, 19th Ave, KP McGrath Dr and hillside cul-de-sacs
Sea haze + creek humidity near Pine Lake/Tallebudgera Creek mats evaporator coils → fans get loud, defrost drags.
Enclosed alcoves beside garages recirculate warm air → confused defrost, long run times.
Power blips around shopping/road works shift controller clocks → unit misses the off-peak window; mornings stay lukewarm.
Tempering/NRV valve drift in older duplex pockets off 19th Ave → storage is hot but taps feel tepid.
Pests & moisture in outdoor control boxes (classic SEQ) → intermittent RCD trips, buzzing relays, “ghost” codes.
Long two-storey pipe runs on sloped blocks → delays to hot at the tap; we set valves and verify recovery at fixtures, not just at the tank.
Symptoms: The system had produced not hot water for 24 hours.
Findings: The electrican detected the system had no power issue so tested th heating compenents and found the issue was a faulty element.
Fix: Replaced the element with a better and more suitable brand.
Outcome: Consistent heating without issue.
Air & refrigeration — coil state, fan speed/amperage, airflow path, non-invasive discharge/suction temps, start/run capacitors, vibration/noise
Electrical — supply quality, RCD behaviour, element/compressor draw, controller clock/program integrity
Plumbing — inlet pressure, tempering valve + non-return performance, leaks, anode (where applicable)
Proof — outlet & storage temps and recovery time, with photo notes for owners/strata/warranty
Repair when the tank is sound and the failure is a component (sensor, fan, capacitor, valve, element).
Replace when the cylinder is corroded, compressors keep faulting, or parts are obsolete. We’ll specify a new heat pump sized for your household and tariff, install it, remove the old unit and register warranties.
Stiebel Eltron (WWK) • Rheem (Ambiheat/HDc) • Rinnai • Sanden Eco • Reclaim Energy • iStore • Chromagen • Thermann • Dux Airoheat • Quantum (older)
Photo of the unit’s rating/serial label
Any fault codes or flashing icons
Active leak? Turn off the isolation valve
Tripping? Leave the HWS breaker off until we arrive
Call 0482 080 423 or text your unit-label photo with a one-liner about the fault. We’ll confirm a time window and what to expect.
No. Usually a clogged coil or weak fan capacitor. We clean the coil, test the fan/cap and verify defrost so it runs quietly.
Often. If the controller clock drifted or sensors are off, recovery slips. We correct timers, verify draw and replace out-of-spec sensors.
Leave it off. Trips point to moisture, a failing element/capacitor or a control-board issue. We test safely and isolate the culprit.
Commonly a tempering valve mixing too cold. We test/replace, set a safe outlet temperature and confirm stability at fixtures.
Usually yes: element-only mode (if fitted) or a temporary hot water unit until parts arrive.
Same day service at no extra cost
All brands, makes and models
Get hot water today
Over 20 years in business
Solar accredited plumbers & elecricians
Fully insured
We have honesty & integrity
We carry temporary hot water systems so if for any reason it cant be fixed on the day you can get hot water now!