Do you repair Ecosmart 200DHC25 and 300DHC25 heat pumps?

Yes. We handle app pairing and timers, diagnose sensors/PCB and the booster element, and repair valves, anodes and drainage.

Why is my Ecosmart heat pump only giving lukewarm water?

Common causes include incorrect mode/timer, off-peak supply timing, sensor or element issues, or restricted airflow in cold weather.

The PTR valve keeps dripping — is that normal?

A brief trickle is normal during heating. Continuous flow can mean debris or pressure/temperature issues; we test and replace if required.

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Ecosmart Heat Pump Repairs & Servicing Gold Coast

Gold Coast’s Ecosmart Heat Pump Specialists

Got no hot water, lukewarm water, constant PTR dripping, error/fault indicator flashing, Wi-Fi/app issues, or a unit that runs constantly? We can help.
Todd’s Plumbing & Electrical provides same-day diagnostics, repairs and preventative servicing for Ecosmart heat pump water heaters (200 L & 300 L DHC series) across the Gold Coast.

📞 Call 0482 080 423 for same-day service
or request a free quote online.

Why choose Todd’s

Ecosmart/Dux specialists — experienced with 200DHC25 / 300DHC25 models (incl. “H” hard-water anode variants)
Dual-trade techs — licensed plumbers + electricians in one visit
Same-day response across most Gold Coast suburbs
Up-front pricing (no surprises)
Warranty-safe methods following the official Ecosmart/Dux guidance
Local, family-owned, 20+ years of 5-star service

Common Ecosmart Heat Pump Issues We Fix

No hot water / lukewarm water
Power/tariff supply problems, sensor/control faults, incorrect mode, or booster element issues. We confirm supply (incl. controlled-load/off-peak), test sensors and controller, and restore efficient operation. Same Day Hot Water Service+1
Unit runs constantly / short cycles
Cold ambient conditions, dirty/blocked louvers/coil, or control/sensor problems. We clean, test and recommission. Same Day Hot Water Service+1
PTR valve (TPR) dripping
Occasional discharge is normal; steady flow often means debris or pressure/temperature issues. We exercise/test the valve, replace if needed, and verify relief/drain lines. Same Day Hot Water Service+1
Noise & vibration
Fan bearing wear, debris on the evaporator, or loose mounts. We clean, realign and replace components as required. Same Day Hot Water Service
Condensate pooling / drainage issues
Blocked or incorrectly connected condensate line (must be separate from relief drain). We clear and reroute to spec. Same Day Hot Water Service
Wi-Fi / Smart Life app connectivity
We pair the heater, set timers, and configure Eco/Boost/Holiday/Rescue modes for off-peak or solar self-use. Same Day Hot Water Service

How Ecosmart Heat Pumps Work (and what we service)

Ecosmart heat pumps pull heat from outdoor air using a fan + evaporator + compressor + tank heat-exchange system, then store it in a 200 L or 300 L cylinder. The controller offers Eco (HP only), Boost (HP + element), Holiday, and Rescue (element-only if the HP side faults). We service sensors/PCB, fan & coil, compressor, booster element, PTR/expansion valves, anodes, condensate & app controls. Same Day Hot Water Service

Cold-weather behaviour & anti-freeze
The unit has active defrost for icing, and an anti-freeze function that requires the water heater to remain powered; damage from freezing isn’t covered if left unpowered.

Our Repair & Service Process

Diagnosis — electrical tests, sensor checks, airflow/coil inspection, pressure & safety tests, tariff/app review
Clear quote — options and parts explained before any work
Repair — genuine/compatible parts; no shortcuts
Commissioning — temperature/pressure verification, leak & safety checks, timer/off-peak setup
Care tips — settings to cut bills and extend life

Typical Service

Diagnostic & quote
Sensor/thermostat/controller repairs
PTR valve replacement & safety test
Annual preventative service
Major components (fan/compressor/element) — quoted after inspection
Prices depend on model, access and parts. We confirm before starting.

Recommended Maintenance (from the manual)

Every 6 months (owner): lift PTR lever to flush, check louvers/grill are clear of debris.

Every 5 years (licensed tech): replace PTR valve and both anodes, clean fan/coil and confirm condensate line is clear; in high-TDS areas, do this every 3 years.

Areas We Service

We provide Ecosmart heat pump repair and servicing throughout the Gold Coast, including:
Southport, Labrador, Arundel, Parkwood, Helensvale, Hope Island, Coomera, Pimpama, Runaway Bay, Biggera Waters, Benowa, Bundall, Broadbeach, Mermaid Waters, Burleigh Heads, Burleigh Waters, Varsity Lakes, Robina, Carrara, Nerang, Mudgeeraba, Elanora, and Palm Beach.

Wherever you are on the Gold Coast — we’re nearby and ready to help.

Get Your Hot Water Running Again Today

📞 Call Todd's Now: 0482 080 423

Don’t live with cold showers or a noisy unit. Our licensed team will diagnose, repair and optimise your Ecosmart heat pump fast.

Same day service
All brands and models serviced
Upfront fair pricing
20+ years local experience
Fully licensed and insured
Workmanship guaranteed

Todd's plumbers and electricians are qualified and licensed experts in all aspects of heat pump repairs.

If it can't be fixed we can supply a new system from as little as $24 a week

Ecosmart heat Pump repairs frequently asked questions

Do you repair 200DHC25 and 300DHC25 (incl. “H” hard-water) units?

Yes — we regularly service these models, including app pairing, timers, sensors/PCB, booster element, valves, anodes and drainage.

Why am I only getting warm water?

Likely causes: incorrect mode/timer, off-peak supply timing, sensor/element faults, or restricted airflow in cold weather. We test and fix the root cause.