Water is only warm after a cloudy week — related to the heat pump?

Often yes. If the controller clock/program drifts or sensors read incorrectly, recovery slips. We correct timers, confirm element/compressor draw and replace out-of-spec sensors.

Random fault codes — does the control board need replacing?

Not always. We first rule out sensor drift, supply/timer issues and pest damage in the control box. Only then do we recommend a control-board replacement.

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Heat Pump Hot Water Repairs Benowa — Fixed Fast & Right

Emergency Heat Pump Repair Available 24/7

A heat pump that drones at night, throws random fault codes, or leaves showers only warm isn’t normal. Todd’s Plumbing & Electrical repairs heat-pump hot water systems across Benowa & Benowa Waters — around Pindara Private Hospital, Benowa Gardens, the Botanic Gardens, and Royal Pines — and we often get hot water back the same day.

Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423

Why locals book us (real advantages)

One visit, two trades — licensed plumber + electrician together
Instrumented diagnosis — airflow, coil temps, electrics, water-side flow (no guessing)
Fixed price up-front — you approve before we turn a screw
Back-up plan — run element-only mode (if fitted) or install a temporary hot water unit while parts arrive
Tidy access for canal-fronts and townhouses; photo notes for strata/insurers

Benowa field notes (what actually fails here)

Pollen & leaf fluff from the Botanic Gardens area mats coils → icing, long run times, night noise.
Canal air in Benowa Waters fast-tracks corrosion on unions and outdoor fasteners.
Timer drift after brief outages around Ashmore/Benowa Rd corridors → unit misses the off-peak window, never catches up.
Drifting thermistors (tank/coil) → controller “thinks” the water is hot or frozen when it’s not.
RCD trips / buzzing relays → weak start/run capacitors, moisture in control boxes, or gecko/ant damage (classic SEQ).
Valve issues (tempering/NRV) → safe temps set too low or mixing unstable at the tap.

Mini case study — near Benowa Gardens

Warm only water that ran cold quickly, the client was desperate to get it fixed as the family of four were getting cold showers. The solar rated electrician attended and tested the system. No charge coming through the compressor wire, the wire was damaged. The job was resolved in 30 minutes at a very reasonable price with a very happy family.

What we check (and prove)

Air side — fan speed/amperage, coil cleanliness, defrost cycle, ambient vs coil temps
Refrigeration side — discharge/suction temps (non-invasive), start/run capacitors, noise/vibration clues
Electrical — supply, RCD, relay/element draw, controller clock/program
Water side — inlet pressure, tempering valve, non-return, leaks, anode (where applicable)
Proof — outlet/storage temp and recovery time with photos for your records

Same-day fixes we often complete

Coil clean & drain clear • fan motors & capacitors • tank/coil thermistors • tempering & non-return valves • element & thermostat (where fitted) • controller re-programming • corroded unions & seals

(Control boards and compressors are order-only for many brands; we set a safe temporary plan meanwhile.)

Repair vs replace — straight talk

Repair when the tank is sound and the failure is a part (sensor, cap, fan, valve, element).
Replace when the cylinder is corroded, compressors keep faulting, or spares are obsolete. We’ll size a new heat pump to your household and tariff, handle install/removal, and register warranties.

Brands we service in Benowa

Stiebel Eltron (WWK) • Rheem (Ambiheat/HDc) • Rinnai • Sanden Eco • Reclaim Energy • iStore • Chromagen • Thermann • Dux Airoheat • Quantum (older units)