Do you repair Edwards heat pump and solar-hybrid systems?

Yes. We service dedicated heat pump units and Edwards solar tanks coupled with heat pump modules, including sensors/controls, booster, valves and drainage.

Why is my Edwards system only giving warm water?

Likely causes include sensor or controller faults, restricted airflow across the coil, low refrigerant, or a booster element issue. We test and fix the root cause.

The PTR valve keeps dripping — is that normal?

A brief trickle during heating is normal. Continuous flow usually indicates pressure/temperature problems or a worn valve. We test and replace if required.

Can you set it up for off-peak tariffs or solar times?

Yes. We configure timers/modes to run during off-peak periods or align with your solar generation, subject to your metering setup.

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Edwards Heat Pump Repairs & Servicing Gold Coast

Gold Coast’s Edwards Heat Pump & Hybrid Hot Water Specialists

If your Edwards hot water or solar-hybrid system integrated with a heat pump is failing to produce hot water, leaking, dripping at the PTR valve, or the heat pump module is noisy or inefficient — we’ve got you covered.
Todd’s Plumbing & Electrical provides fast diagnostics, repairs, and servicing for Edwards hot water systems with heat pump add-ons or retrofits across the Gold Coast.

📞 Call 0482 080 423 for same-day service
or request a free quote online.

Why choose Todd’s

Decades of experience with Edwards / solar & heat pump hot water systems
Licensed plumbers + electricians so we can handle both water & electrical side issues
Upfront, fixed pricing — no surprises
We follow manufacturer or industry best practices to preserve warranties
Local, family-owned and trustworthy

Common Issues with Edwards / Heat Pump Hybrid Systems

Since specific Edwards heat pump documentation is scarce, here are common faults drawn from general heat pump systems (applied in the context of Edwards / hybrid systems):

No Hot Water / Lukewarm Water
Possible causes: faulty thermostat or temperature sensor, heat pump not operating (compressor/fan fault), booster element not working, or airflow issues over evaporator coil.
PTR / TPR Valve Dripping or Leaking
Occasional discharge is normal. Steady leaking suggests excessive pressure or a worn valve.
(In Edwards/solar systems, TPR valves already exist in the tank; the heat pump side must be integrated carefully to not overpressurise.)
Frequent Cycling or Constant Running
Poor airflow (blocked intake or exhaust), mismatched system capacity, sensor/controller faults, or low refrigerant level.
Noise, Vibration or Strange Sounds
Fan blade issues, loose mounting, compressor mechanical fault, or debris inside the airflow path.
Electrical / Control Faults
Wiring issues, power supply instability, failed relays, or control board malfunctions.
Leaks or Water in Unintended Places
Condensate drain blocked, plumbing seals leaking, or internal tank/connectors leaking.
Reduced Efficiency / Slow Heating
Dirty coil, scaling in the tank or tubes, weak heat pump performance (due to age or refrigerant loss), or incorrect mode settings.

How a Heat Pump Hybrid Edwards System Might Work (What We Service)

(Use this section as an explanatory piece based on your own models)

The system uses a heat pump module (compressor, fan, evaporator) to extract ambient heat and transfer it into the water in the Edwards tank (or a co-coupled heat exchanger)
In colder ambient conditions, the electric booster / heating element may assist
Safety controls (pressure relief valve, temperature sensors, overheat protection) must be integrated carefully to avoid overpressure
Flow controls, check valves, expansion devices, and proper plumbing integration are crucial

We service: sensors, control boards, wiring, compressor/fan units, booster elements, valves, drainage, and tank connections.

Our Repair & Service Process

On-site diagnostic — read any fault codes (if controller exists), test sensors, check airflow, do electrical tests
Clear quote — parts and labour cost explained before work begins
Repair — using genuine or compatible parts, respecting Edwards/solar integration
Commission & test — pressure, temperature, leak tests, system mode check
Maintenance & tips — for performance and longevity

Typical Service

Diagnostic & quote
Sensor / controller replacement
PTR valve replacement & safety re-test
Booster / heating element repair
Major module repairs (compressor/fan) — quoted after inspection
(Final price depends on model, parts, age, and access. We always confirm before starting.)

Recommended Maintenance (from the manual)

Every 6 months (owner): lift PTR lever to flush, check louvers/grill are clear of debris.

Every 5 years (licensed tech): replace PTR valve and both anodes, clean fan/coil and confirm condensate line is clear; in high-TDS areas, do this every 3 years.

Areas We Service

We provide Edwards heat pump repair and servicing throughout the Gold Coast, including:
Southport, Labrador, Arundel, Parkwood, Helensvale, Hope Island, Coomera, Pimpama, Runaway Bay, Biggera Waters, Benowa, Bundall, Broadbeach, Mermaid Waters, Burleigh Heads, Burleigh Waters, Varsity Lakes, Robina, Carrara, Nerang, Mudgeeraba, Elanora, and Palm Beach.

Wherever you are on the Gold Coast — we’re nearby and ready to help.

Get Your Hot Water Working Again Today

📞 Call Todd's Now: 0482 080 423

Don’t suffer cold showers. Call 0482 080 423 or request a quote now — we’ll restore your Edwards / heat pump hybrid system fast.

Same day service
All brands and models serviced
Upfront fair pricing
20+ years local experience
Fully licensed and insured
Workmanship guaranteed

Todd's plumbers and electricians are qualified and licensed experts in all aspects of heat pump repairs.

If it can't be fixed we can supply a new system from as little as $24 a week

Edwards heat Pump repairs frequently asked questions

Do you service Edwards solar + heat pump hybrid systems?

Yes. We inspect both the traditional Edward solar system components and the heat pump module, ensuring the two systems integrate safely and correctly.

Will any repair void my warranty?

We aim to follow manufacturer or industry guidelines. Repairs or modifications done incorrectly may void warranty, so we proceed carefully.

Why is my system only giving warm water?

Often due to sensor/controller faults, restricted airflow, low refrigerant, or the heat pump not engaging. We test all components to find the root issue.