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Heat Pump Hot Water Repairs Highland Park — Built for Hillside Homes

Emergency Heat Pump Repair Available 24/7

On the ridgelines above Nerang, heat-pump hot water units cop gusty afternoons, leaf litter and the odd summer brownout. If yours rumbles through the night, flashes a snowflake symbol, or never climbs past lukewarm, Todd’s Plumbing & Electrical will get it back to proper hot water — plumbing, electrical and refrigeration in one visit.

Licences: QBCC 1126780 • Electrical Licence: 71053
Call: 0482 080 423

Why Highland Park calls us

One crew, all trades — licensed plumber + electrician + refrigeration tech together
Measured diagnosis — airflow, coil temps (non-invasive), electrics, water-side flow; we prove it, not guess it
Fixed price first — you approve before we start
Keep-you-going plan — element-only mode (if fitted) or a temporary hot water unit while parts arrive
Respect for tight side paths, sloped blocks and shared drives off Alexander Dr / Nerang–Broadbeach Rd

Highland Park realities (and how they break heat pumps)

Wind + leaf fluff on the slopes → evaporator coil mats over, fan gets noisy, defrost runs too often.
We deep-clean the coil, test fan amperage/capacitor and confirm defrost logic & drainage.
Short power blips in storm season → controller clock drifts; unit misses off-peak and never catches up.
We correct the timer, verify element/compressor draw and re-set programs.

Sensor drift (tank/coil thermistors 8–15 °C out) → controller “thinks” storage is hot or coil is frozen when it isn’t.
We compare readings to real temps and replace out-of-spec sensors.
Tempering/NRV valves in older duplex pockets → storage is hot but taps mix too cold.
We test/replace valves and set safe, steady outlet temperature.
Pests & moisture in outdoor control boxes → “ghost” codes and RCD trips.
We isolate safely, inspect boards/wiring, replace compromised parts and seal entries.

Signals your heat pump needs help

Night-time drone or intermittent grinding from the outdoor unit
Snowflake/“ice” icon after windy days
Shower temps swing from warm to cool, or never exceed ~40–45 °C
Breaker/RCD trips when the unit starts
Tank gauge shows hot, but taps are tepid (tempering valve issue)

Mini case note — hillside home off Alexander Drive

Complaint: rumble at night, tepid evening showers, snowflake symbol after windy days.
Find: coil clogged with leaf fluff, weak fan capacitor, tank sensor ~11 °C low, controller clock 35 mins slow, tempering valve mixing too cold.
Fix: coil clean, new cap + sensor, timer corrected, defrost verified, tempering valve reset.
Result: quiet operation and stable ~55–60 °C storage without overnight thrash.

heat pum ho water repair service in Highland Park

Our tri-trade test list (we show you numbers)

Air & refrigeration: coil state, fan speed/amperage, airflow path, non-invasive discharge/suction temps, start/run capacitors, vibration/noise
Electrical: supply quality, RCD behaviour, controller clock/program, element/compressor draw
Plumbing: inlet pressure, tempering valve & non-return performance, leaks, anode (where applicable)
Proof before we leave: outlet & storage temps and recovery time, with photo notes for owners/strata

Same-day fixes we often complete

Coil clean & drain clear • fan motors & capacitors • tank/coil thermistors • tempering & non-return valves • element & thermostat (where fitted) • controller re-programming • corroded unions & seals
Control boards and compressors are typically order-only; we set a safe temporary plan meanwhile.

Repair vs replace — straight talk

Repair when the tank is sound and the fault is a part (sensor, fan, capacitor, valve, element).
Replace when the cylinder is corroded, compressors keep faulting, or parts are obsolete. We’ll size a new heat pump for your household/tariff, install it, remove the old unit and register warranties.